Job title: Green Space Technical Officer
Job type: Permanent
Emp type: Full-time
Industry: Groundskeeping & Maintenance
Expertise: Groundskeeping & Maintenance
Skills: NVQ Horticulture Level 2 RoSPA RP11
Salary type: Annual
Salary: GBP £31,000.00
Location: UK
Job published: 10-01-2022
Job ID: 37208

Job Description

JOB TITLE:             Green Spaces Technical Officer    HILLINGDON, LONDON

                                    Circa £30 - £32k DOE



Reports to:           Green Spaces Technical Manager


Direct Reports:   N/A


Indirect Reports: Volunteers




To contribute to the delivery of an effective, excellent, value for money set of green spaces services and allotments for the benefit of residents and all other key stakeholders

  1. . J o b D e s c r i p t i o n

( n o n - m a n a g e m e n t   l e v e l )

  1. Resident & Community Contribution

  • Represent the Green Spaces Manager at Volunteer Groups and similar meetings, especially those relating to future developments and current problems.

  • To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.

  1. People Management

  • No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees.

  1. Operational Service Delivery

  • The direct supervision of contractors and other agents and other agents undertaking work in parks and green spaces, ensuring that standards and quality are maintained.

  • Deliver effective enforcement of Council Byelaws and legislative acts with assistance from Park Officers and other council officers.

  • Ensure unauthorised encampments and encroachments on Council land is tackled effectively.

  • To ensure that programmes of work and parks and green spaces, enhancements deliver on-target performance of financial management quantity and quality.

  • To ensure that the Boroughs allotments are managed and maintained, leasing with plot holders, prospective plot holders and site secretaries.

  • Producing reports and responses to enquiries and other matters as directed by the Green Spaces Manager.

  • Promoting a positive image of the service, to ensure that the highest standards of customer care are maintained and that the ethnic diversity of the community is valued in all consultation and community involvement work.

  1. Service Planning & Development

  • To manage the inspection and maintenance of parks, green spaces and children's playgrounds, maintaining up- to date database of sites and facilities in line with current standards.

  • Undertaking customer consultation as directed and writing up the outcomes.

  • To assist in the design and planting of seasonal bedding displays and other planting programmes.

  • Responsible for managing events, including fairs, circuses, car boot sales and sports provision, ensuring on target performance delivery and the appropriate technical standards.

  • Maintain knowledge of the current Team Plan and understanding of own contribution in order to ensure delivery of this plan.


  1. Financial & Resource Management

  • To demonstrate cost-consciousness and identify any cost effective changes to own way of working.

  • To ensure that all purchasing and procurement is conducted in line with the corporate guide lines with appropriate use if the Council's financial systems.

  1. Service Improvement

  • To be responsible for the continuous improvement of parks and green spaces, working effectively with contractors as a member of the team.

  • To devise and supervise programmes of enhancements, setting standards and quality controlling outcomes.

  • To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers.

  1. Contacts

    • Primary contact will be with other officers within the Council and service users

/ residents and their representative bodies.

  • Internal: - Up to Head of Service.

  • External:- Contractors, Residents, Friends, Voluntary and user groups, Sports Clubs and associations, schools and other local authorities.
  • To provide excellent customer service and promote a positive image of the service to customers and stakeholders.

  1. Additional Responsibilities

  • Complete other reasonable tasks in order to fulfil role purpose or as instructed by management.

  1. Key Performance Indicators


  1. P e r s o n S p e c i f i c a t i o n

Green Spaces Technical Officer


This person specification will be used for recruitment to the Green Spaces Technical Officer vacancy. It will form the basis of the application form, and candidates will be also assessed against aspects of this person specification at interview.






NVQ Level 2 in Horticulture or


Conservation or equivalent.




Good Standard of English and Mathematics







Must be able to demonstrate flexibility in order to meet the needs of the service




Eg Driving licence Must have full, clean UK drivers licence or equivalent and have a car available for work at all times







Previous experience of co-ordinating


practical works



Previous experience of writing complex reports and compiling data


Previous experience of working in partnership with contractors, ensuring that the needs of the service are met









Knowledge of conducting customer consultation




Ability to deliver schemes on time and to budget



Computer literate- able to use Word, Excel, PowerPoint, Email and databases effectively


Ability to work on own initiative, and plan

working time effectively which will require the ability to prioritise tasks









“Can do” positive attitude


Remains motivated, even when under pressure, to ensure that a high standard service to the customer is maintained.



Takes responsibility and delivers results


Maintains focus when dealing with a variety of tasks or priorities, seeking early guidance and support when necessary, and responding to that guidance to ensure that daily tasks are completed.



Team working


Makes a positive contribution to a team by listening to others, showing consideration to colleagues, working flexibly and proactively offering support and assistance to other team members and other teams.





Able to answer standard queries from the public clearly and accurately, and draft clear and concise letters and or emails.



Customer Care

Identifies customer needs, providing solutions to these needs that take into account the diversity of customers.




Takes ownership of personal development


Committed to reflecting on own performance, seeking and accepting constructive feedback and learning from own experiences.