Grounds Manager (Epping)
Job Role: Grounds Manager
Hours per week: 37.5 hours per week, with occasional weekend work.
Location: Epping, Essex
Salary: 30K -35K depending on experience
Role Type: Permanent.
Driving License: Full (manual) Licence Required
Position Overview:
As the Grounds Manager, you will lead, motivate and develop the Grounds team, to ensure that the
Park is maintained to a high standard all year round, with a genuine enthusiasm to help our families.
Strong leadership skills are required to achieve and deliver park objectives. The Grounds Manager
will ideally be from a landscape or horticultural background who will champion and promote
exceptional customer service, within the teams they are managing.
Diary management and effective planning around required work are essential. Plus, providing
support and guidance to your teams to achieve high volume output and productivity.
Key Responsibilities:
1. CUSTOMER SERVICE
Ensure the park’s teams consistently promote the highest standard of professional customer service.
Customers are greeted and acknowledged in a warm and friendly manner and all questions are
answered.
Plan and manage all funeral duties including the supervising/digging (and backfilling) of graves,
transportation to local crematoria, ash interments and ash scatterings.
2. WOODLAND /GROUNDS/ FACILITIES MAINTENANCE
Ensure all woodland maintenance tasks are implemented to the company WOW Standards for
Maintenance.
Tree felling /maintenance; climbing, coppicing, pruning, & chipping. Organise external contractors
for stump removal & windblown trees.
Maintenance of buildings, facilities, site furniture and boiler (where applicable).
Plan and manage all grounds maintenance tasks and implement the Company Standard for the
Maintenance of Burial Circles and Graves and the Landscape Maintenance Framework, including the
surveying of plots and burial trees.
Ensure all “landscaping” is completed, including the planting, tree management, hedges, shrubs etc.
3. PEOPLE MANAGEMENT
Develop the team through coaching and training, recommending where external training is required.
Develop and coach the Grounds Team through the 121 process.
Conduct 1-2-1’s and the setting of SMART objectives and targets for the business.
Recruitment and retention of quality employees.
Work with colleague numbers to provide excellent woodland/ grounds services within the salary
budget.
4. PROJECT MANAGEMENT
Delivery and input of the key projects for Mother’s Day (Spring), Father’s Day (Summer) and
Remembrance event (Autumn) – ensuring; Vision, Mapping, Costing, Project planning and delivery
are all undertaken to agreed timescales and deadlines.
Input into annual forecast and business plans.
Delivery of Woodland/ Grounds projects, such as seasonal planting, coppicing, creation of prestige
areas etc.
5. FINANCE AND ADMINISTRATION
Manage all department costs to budget. PO management of all stocks and supplies for day-to-day
use.
Manage stocks of materials and products required for the projects being completed to forecast.
Ensure all admin, financial and control processes associated with the grounds of the parks are
followed.
6. HEALTH, SAFETY AND SECURITY
Ensure colleagues are aware of evacuation & security procedures and alert senior managers to
risks/problems.
Responsible for the maintenance of OHS requirements instilling good techniques & standards across
the Parks.
If required take responsibility for first aid and follow the correct H&S procedures to ensure your own
safety.
Qualifications:
Excellent interpersonal and communication skills.
Must be able to demonstrate people-led management.
Experience working either in landscaping or horticultural (ideally with a horticultural qualification) or
has obtained tickets or will work towards obtaining tickets for chainsaw, felling, grave digging etc.
Excavator experience is highly desirable.
Driven to provide exceptional customer service, with at least 2-3 years of customer service
experience.
A passion for supporting our families and community, always showing empathy and respect.
Computer literate/data entry – (training will be provided on our internal systems).
A full (Manual) Driving Licence is required.
Benefits include:
Opportunity to make a meaningful impact in the bereavement services sector while promoting
sustainability.
Supportive work environment and opportunities for professional growth.
Exceptional holiday entitlement 33 days inclusive of bank holidays
Enhanced Pension 6% Employer & 3% Employee
Life Assurance
Employee Assistance Programme
Employee Healthcare Plan
Company Sick Pay
Bicycle to Work Scheme
Free parking on-site
Annual Flu Jab Voucher
Me day, a day off for your Birthday