Job Title: Working Supervisor (Team Leader Equivalent)

Location: Watford / Rickmansworth area
Reporting to: Contracts Manager
Hours: 40 hours per week, Monday to Friday (typically 8:00am – 4:00pm, 30-minute unpaid break)
Salary: Circa £30,000 per annum (dependent on experience)
Benefits: Fully expensed company van, mobile phone, uniform provided

Role Overview

We are seeking a proactive and hands-on Working Supervisor to lead and support our operational team across the Watford and Rickmansworth area. This is a mobile role combining both supervisory and operational responsibilities.

The successful candidate will be expected to carry out the full range of duties performed by their team, while also providing day-to-day leadership, guidance, and support. Applicants must therefore be physically capable of undertaking all operational tasks required within the team.

Key Responsibilities

Operational & Health & Safety

• Ensure full compliance with all Health & Safety procedures, including safe operation of equipment, manual handling practices, and COSHH regulations.

• Carry out operational duties in line with team requirements.

• Conduct regular Quality Checks and site audits.

• Complete van checks and toolbox talks (TBTs).

• Assist with stock control, including ordering, collection, and delivery of supplies and equipment.

Team Supervision & Support

• Supervise day-to-day attendance and performance of team members.

• Report absences, staffing changes, and any issues to the Contracts Manager.

• Provide holiday and sickness cover as required.

• Help arrange staffing cover during peak periods, including bank holiday weeks.

• Record and escalate issues raised by team members.

Training & Development

• Train new starters on assigned routes and schemes, working alongside them and completing all required training documentation.

• Support the completion and accuracy of new starter packs.

• Deliver reviews, 1-2-1 meetings, and training sessions as required.

• Assist with interviews and recruitment when needed.

Systems & Administration

• Be fully confident in the use of Timegate, including training operatives and resolving system issues within the team.

• Support administrative tasks such as issuing timesheets and tickets.

About You

• Previous experience in a supervisory or team leader role within a similar operational environment.

• Strong working knowledge of Health & Safety practices, including COSHH and manual handling.

• PA1 and PA6 certifications (essential).

• Confident leading from the front with a hands-on approach.

• Physically fit and able to carry out operational duties.

• Good organisational and communication skills.

• Comfortable using digital systems (experience with Timegate desirable).

• Full UK driving licence (essential).

Registered Domiciliary Care Manager

Location: Eastbourne, East Sussex, BN22

Salary: £45,000 – £55,000 (DOE) 

Hours: Full-time, Monday – Friday (with on-call responsibilities)

The Opportunity

Are you a passionate leader dedicated to delivering "Outstanding" care? Our client is seeking a dynamic and experienced Registered Domiciliary Care Manager to lead their service in the heart of Eastbourne.

You will be the heartbeat of the local operations, ensuring clients receive person-centred care that allows them to live independently with dignity in their own homes. This is a role for a "people person" who balances clinical excellence with the commercial knowledge needed to grow a high-quality care branch.

Key responsibilities

• CQC Compliance: Act as the Registered Manager, ensuring the service consistently meets and exceeds CQC fundamental standards.

• Leadership: Recruit, mentor, and inspire a dedicated team of Care Coordinators and Field Support Workers.

• Quality Assurance: Oversee the development of bespoke care plans and conduct regular audits to maintain high service standards.

• Business Growth: Build strong relationships with local healthcare professionals, social services, and families to expand our presence in East Sussex.

• Safeguarding: Act as the lead for safeguarding, ensuring the safety and well-being of all clients at all times.

Requirments

• Qualifications: Level 5 Diploma in Leadership for Health and Social Care (or equivalent).

• Experience: Proven track record as a Registered Manager or Deputy Manager within a Domiciliary Care setting.

• Knowledge: Deep understanding of the Health and Social Care Act 2008 and CQC KLOEs (Key Lines of Enquiry).

• Skills: Exceptional communication skills and the ability to remain calm under pressure.

• A full UK Driving Licence and access to a vehicle is essential for this role.

• Up to date DBS.

Why Join? 

• Benefits Package: Including a generous pension scheme, private healthcare options, and a "Blue Light" discount card.

• Local Impact: A chance to truly make a difference in the Eastbourne and BN22 community.