Job Description

Supervisor (Surrey to London)

Main Duties and Responsibilities

• Ensure the safe, efficient, and professional delivery of services.
• Supervise work processes, equipment, materials, labor, and resources from start to completion, ensuring compliance with contract requirements and KPIs.
• Develop, manage, and maintain strong relationships with clients, customers, and employees.

Key Responsibilities 

Operational

• Oversee and coordinate scheduled and responsive works in accordance with specifications.
• Ensure all work meets contract requirements and industry standards.
• Identify, implement, and monitor key performance indicators (KPIs) to achieve operational targets.
• Provide regular progress updates to the line manager and promptly report any issues affecting service delivery.
• Collaborate with management and supervisory teams to drive continuous service improvements.

Commercial/Financial

• Understand financial and commercial targets, effectively managing resources to meet and exceed expectations.

People Management

• Lead recruitment, induction, supervision, and management of employees, ensuring resources are effectively utilized.
• Conduct regular performance evaluations and address any issues in a timely manner, following company policies and procedures.
• Identify and support training and development needs for employees.
• Promote best practices in Health & Safety, operational systems, and equipment usage, ensuring compliance and efficiency.
• Foster a positive team culture by encouraging open communication and collaboration.

Health & Safety

• Monitor and ensure daily inspection and reporting procedures for plant and vehicles are completed.
• Maintain full compliance with Health & Safety regulations and industry best practices.

Person Specification

Experience

• Minimum of 5 years experience in the grounds maintenance industry.
• Proficiency in IT applications.

Qualifications

• Minimum NVQ Level 2 (NVQ Level 3 desirable).
• Minimum NVQ Level 2 in Horticulture & Fine Turf (NVQ Level 3 desirable).
• Supervisory or management qualifications/training (desirable).

Personal Attributes

• Strong communication and interpersonal skills.
• Ability to work independently, manage workloads effectively, and prioritise tasks.
• Literate and numerate.
• Willingness to undertake further training.
• Full, clean UK driving license.
• Strong financial and commercial awareness.