Grounds Maintenance Supervisor

Job Requirements Overview

Below are the full job requirements, including the skills, qualifications, and memberships essential for success in this role.

Job Details

Salary: £37,000–£41,000 per annum, depending on experience and skill set
Location: Loughton & Epping, Essex
Contract: Full-time

Job Description

We are delighted to offer an exciting opportunity for a Grounds Maintenance Supervisor to join our team, based across Loughton and Epping.

Purpose of the Role

• Deliver high-quality, customer-focused grounds maintenance services.

• Provide efficient and flexible support to the public, businesses, elected members, and colleagues.

• Offer technical expertise in work planning, monitoring, enquiry handling, contract management, and landscape development.

• Take shared and individual responsibility for ensuring excellent service delivery.

Remuneration & Benefits

In addition to a competitive salary of £37,000–£41,000, you will receive:

• Performance-related cash bonus of up to 15% of salary

• Pension contributions at 7%

• Life insurance at 4× annual salary

• Private healthcare

• 25 days’ annual leave plus bank holidays

Key Responsibilities

• Lead, motivate, and support the team to deliver outstanding customer-focused services. This includes recruitment, training, and performance management.

• Monitor individual and team performance to ensure targets are consistently achieved.

• Oversee all work undertaken by the Grounds Maintenance Services Team across the district, ensuring full compliance with contractual obligations.

• Collaborate with staff to continuously improve service quality, ensuring adherence to health and safety standards.

• Ensure operational ICT systems are updated accurately and promptly, with all works recorded, completed, and costed correctly.

• Assist with broader operational matters, including contract management and renewal of horticultural equipment and machinery.

• Ensure client KPIs are met, with all tasks delivered on time, within budget, and to the required standard.

• Provide supervisory cover in the absence of the other Grounds Maintenance Supervisor.

• Support the Operations Manager in developing innovative, forward-thinking approaches across the service, including the implementation of digital processes.

• Carry out other reasonable duties aligned with the role and grade.

• Demonstrate our organisational values: working as one team, taking ownership, thinking commercially, and staying customer focused.

What You Will Bring

Knowledge & Skills

• Strong communication and interpersonal skills, with a customer-first approach.

• Ability to maintain professionalism at all times.

• Collaborative working style with colleagues, customers, and external partners.

• Effective problem-solving skills and the ability to balance customer needs with operational demands.

• Ability to provide clear advice and guidance to staff and customers.

• Excellent organisational skills with the ability to plan workloads efficiently and maximise productivity.

• Strong ability to prioritise and manage changing demands.

• Constructive approach to handling challenges.

• Confident using ICT systems and competent in analysing and reporting data.

• Willingness to adopt and support new technologies and improved working practices.

• Commitment to ongoing professional development and staying up to date with industry developments.

Qualifications & Experience

• Relevant professional qualification or equivalent work experience.

• Full, clean driving licence (vehicle provided).

• Relevant horticultural and management training.

• Strong understanding of Health & Safety legislation, including COSHH and Risk Assessments.

• Satisfactory DBS check.

• Proficiency in Microsoft Office.

• Proven experience in operational/contract management within grounds maintenance.

• Experience managing the health, safety, and welfare of staff and subcontractors.

• Experience planning, commissioning, delivering, and monitoring grounds maintenance services.

• Experience preparing specifications, managing contractors, and controlling costs.

• Ability to use data to enhance service efficiency and productivity.

• Experience operating relevant plant, vehicles, and machinery.

Your Team

You will join a supportive, trusted, and welcoming team based across Loughton and Epping. Our team brings together diverse backgrounds, experience, and expertise—and we value the unique strengths and passions each colleague contributes