Contracts Manager 

Location: Kings Lynn

Salary: £32k-£36k dependant on experience, bonus, optional pension scheme, fully expensed company vehicle with fuel card, laptop and phone. 

Reporting into a Regional Manager, the position will involve but is not limited to:

• Working closely with our clients around Kings Lynn in Norfolk and visiting our Office in Dagenham as required to ensure their complete satisfaction
• Carrying out recorded Site Inspections and ensuring resident satisfaction
• Occasional early evening or weekend meetings with clients & residents
• Carrying out safety audits on sites, machinery, equipment etc.
• Liaising with and overseeing any sub-contractors
• Ensuring Health & Safety requirements are met
• Ensuring internal and client KPI’s are met and exceeded
• Providing excellent customer service
• Working closely with our clients to offer training and work opportunities for their residents
• Liaising with the development departments within our client’s organisation to provide input into design and assisting with the timely delivery of grounds maintenance services
• Assisting our clients in gathering feedback from residents
• Attending Client Performance Meetings and meeting clients & residents on-site
• Dealing with compliments, complaints and performance improvement
• Providing monthly reports to senior management as required, and ensuring weekly planners are completed
• Managing budgets, staff and resources
• Interviewing and recruiting new staff
• Carrying out 4 and 8-weekly reviews, probationary appraisals and training with all new staff members as required and ensuring that HR receives all related documentation
• Training & inducting new staff on their routes – i.e., ensuring someone works with them at each site in their first week
• Completing new staff paperwork accurately and correctly
• Reporting any absences (daily) or changes of staffing to the HR & other relevant teams
• Checking timesheets and submitting timesheet / pay information in a timely manner and observing monthly deadlines.
• Working closely with the HR team on all personnel issues including, recruitment, performance management, any variations to contracts, development and disciplinary procedures etc.
• Fully confident in using Timegate; train team operatives in the use of Timegate; help resolve issues that occur within the team
• Manage stock orders, equipment orders, van checks, issuing of timesheets and schedules, record any issues raised by staff members and carry out 1-2-1s with your team on team days
• Managing operatives and staff to ensure their duties are carried out professionally and in-line with company procedures
• Attending monthly training & development days as required with the Regional Manager
• Any other work as deemed necessary by the company and/or senior management

Key Skills/Characteristics required:

• Team Player – be able to work closely with colleagues, operatives and clients
• Pro-active and committed to providing an excellent service
• Have a strong customer focus
• Excellent planning, time management and organisational skills
• Able to be flexible with working hours
• Able to work under pressure, organise and prioritize workloads in a busy environment
• Be honest, open and committed with strong personal integrity
• Strong management & leadership style with a focus on supporting and developing operatives within your teams
• Good IT skills
• Ability to create and maintain positive relationships with colleagues and customers